【 Pre-order Items 】
For all pre-order items, we consolidate orders and notify our Japanese suppliers after the weekly cut-off at 22:00 every Sunday.
Generally, items arrive in Hong Kong in about 2-3 weeks. Once arrived, we will dispatch your order within 1-2 working days. Thank you for your patience.

【 Pre-stock Items 】
The estimated arrival time for pre-stock items is displayed in the product description.
The estimated time is for reference only; if there are delays from the Japanese side, there may be a discrepancy of 1-2 weeks.
Once the goods arrive in Hong Kong, we will dispatch your order within 1-2 working days. Thank you for your patience.
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⚠️【A Friendly Reminder Before Ordering】As pre-ordered items are ordered individually from Japanese suppliers for each customer, and involve international logistics and customs clearance processes, the actual shipping time is beyond our complete control.
Therefore, we do not accept urgent orders ❌, and we cannot arrange cancellations, exchanges, or refunds based on "the waiting time being different from expectations." We kindly ask for your understanding and patience, and please only place an order if you are comfortable with these terms!

Within 30 minutes of placing your order, you may request a cancellation and refund via email (somethinggoodstore.hk@gmail.com) or WhatsApp at 56619456.
Orders cannot be modified, cancelled, exchanged, or refunded after this time.

We apologize. Since pre-ordered/near-stock items are picked up individually from the supplier, returns and exchanges are not possible.

Of course! By default, we ship orders once all items are collected. If you would like to have the in-stock items in your order shipped in advance, please let us know in the "Remarks" section of your shopping cart, or contact us as soon as possible via WhatsApp at 56619456 or by email at somethinggoodstore.hk@gmail.com. We will do our best to accommodate your shipping request.

Please contact us within 30 minutes of placing your order via WhatsApp at 56619456 or by email at somethinggoodstore.hk@gmail.com.
The modifiable content includes:
• The quantity of goods purchased may increase or decrease, but will not be less than 1 unit.
• Select the color/style/size of the item you wish to purchase, but you cannot transfer the purchase to a second item. • Recipient information, phone number, and address.

If you have your package tracking number, you can check it on our order tracking page. If not, please contact us via WhatsApp at 56619456 or email somethinggoodstore.hk@gmail.com, and we will get back to you as soon as possible.

The online store only accepts payment methods such as Visa, Mastercard, Apple Pay, Google Pay, PayPal, PayMe, Faster Payment System, Octopus, and AlipayHK.

The payment QR code/account information can be found on the [ Payment Methods ] page.

Rest assured, shopping at our online store is safe. We use the latest security systems and encryption software to ensure the safety of your personal details, such as name, address, and bank details.

We use SF Express as our default shipping method.
【Hong Kong Only】
✦ Enjoy free shipping on orders of $600 or more, available via JD delivery to your door or pick-up at SF Express service points/lockers.
✦ For orders under $600, shipping will be sent via SF Express with carriage forward (shipping fee paid upon delivery).

Special Circumstances:
① For orders of $600 or more that contain a mix of in-stock items and pre-order/semi-ready items:
If you wish to receive the in-stock items first, we can only offer one free shipping instance. The shipping fee for the second delivery must be paid upon arrival.

② Some items are eligible for Hongkong Post surface mail. Details will be provided in the product description if applicable.
A postage fee of 5 HKD/8 HKD applies to certain items; please remember to add the postage fee to your cart before checkout.
Orders containing items ineligible for surface mail cannot use this service.

Customers in other regions are not eligible for free shipping offers.

Normally, after placing an order, you will receive in-stock products within approximately 3-7 business days.
If you have pre-ordered a product, you will receive it within approximately 2-7 business days after the product arrives in Hong Kong.

Yes! We currently accept orders from the following regions and use the standard arrangements listed below:

• Macau, Taiwan: Orders are shipped via "SF Express" by default, with shipping costs paid by the buyer upon delivery.
• Australia, UK, Singapore, Thailand: Orders are shipped via "Hongkong Post e-Express+" by default.
• United States: Orders are shipped via "UPS / FedEx" by default.

🌐 Overseas Order Process: Place your order ➡ We will pack your items and calculate the actual shipping cost ➡ You will be notified via email/WhatsApp to settle the shipping fee ➡ We will arrange shipment immediately upon receipt of the shipping fee.(⚠️ Please note: All items containing batteries or electrical appliances must be shipped via UPS).

Yes, we do!
Our store is located at Room A-11, 9/F, Phase 4, Kwun Tong Industrial Centre, 436-484 Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong

The store offers all items currently in stock for on-site purchase, as well as an in-store pickup service for online orders.

💡 Friendly Reminder: The store is not open every day. Please remember to check the [Latest Business Calendar] before heading out.
👉 Click to view

Once you receive the order pickup confirmation email, you may collect your order during store operating hours.
Please provide your order number and phone number when picking up.

For more information and store operating hours, please visit the [Store Information] page 👉 Click here to view

We sincerely apologize if you received damaged or incorrect items. Please contact us at somethinggoodstore.hk@gmail.com within 3 days of receiving your package. Please include your order number, the name of the relevant product, and photos in your email, and we will follow up with you within 3 business days.

We apologize, but returns and exchanges are not available.
However, if the product sustains major damage during delivery within Hong Kong (defined as the product being rendered unusable), please contact us as soon as possible at somethinggoodstore.hk@gmail.com. Please include your order number, the name/product code of the item you were supposed to receive, and any further details in your email. We will notify you of the refund process within 3 business days.

We will only provide refunds under the following 3 circumstances:
1. If the Japanese supplier is unable to provide the stock, we will refund the full amount of the items involved.

2. If the items sent by the Japanese supplier are damaged during transit to Hong Kong, we will refund the full amount of the items involved.

3. If the product suffers major damage during delivery within Hong Kong. Generally, we determine this based on whether the product is no longer usable. Once verified, we will refund the full amount of the items involved.

Refund services are subject to the relevant terms and conditions. Something Good Store reserves the right of final decision.

When using SF Express to send goods, it is necessary to provide Taiwan Customs with information about the goods, price, and recipient (including ID number).
Therefore, when the goods arrive in Hong Kong, we will request your Taiwan ID number via email so that the goods can enter Taiwan.
Meanwhile, Taiwanese customers are also reminded to download the "EZ WAY APP" and complete real-name authentication.
To facilitate faster customs clearance for express shipments.

Rest assured, your personal information will be deleted immediately after the package is sent, and we promise that your information will be kept absolutely confidential.