Refund policy

感謝您在 Something Good Store 購物。下單即代表您已閱讀、理解並同意接受以下所有條款及細則。
一、訂單取消條款（適用於所有地區，包括香港）
* 所有地區之客人（包括香港及海外地區），下單後如需取消訂單，必須於成功下單後 15 分鐘之內以電郵（somethinggoodstore.hk@gmail.com）或 Instagram 私訊（IG DM）通知我們申請取消。
* 超過 15 分鐘之申請，本公司將一律不予安排取消訂單或退款。
* 預訂款商品（Pre-order）一旦超過 15 分鐘確認訂單，概不接受以任何理由取消訂單或要求退款。

二、退款及退貨政策 (Refund & Return Policy)
除上述「下單後 15 分鐘內申請取消」或以下列明之特定情況外，所有訂單一經確認，概不接受取消、退款、退貨或換貨。所有現貨商品、預訂商品及準現貨商品，一經發貨，恕不設任何退換。
僅在以下特定情況下，本公司將安排全數退還涉及商品的金額：
* 日本供應商缺貨：如日本供應商未能提供相關貨源，我們將安排全數退回涉及商品之金額。
* 日本至香港運送途中損壞：商品由日本供應商運往香港途中，若證實嚴重損壞至無法使用，我們將安排全數退款。
* 香港本地運送期間嚴重破損：如商品在香港本地運送期間出現嚴重破損（以商品已無法正常使用為判定標準），經本公司核實及確認後，將安排退還涉及商品之金額。

三、香港以外（海外）地區訂單特別條款

1. 海外運費及「棄件」處理（適用於台灣及澳門以外之海外客人）
* 台灣及澳門以外之海外訂單，運費將於客人下單後，由本公司以電郵方式另行通知。
* 貨品須於客人全數支付相關運費後方會安排發貨。
* 若客人於收到運費通知後一個月內未能完成運費支付，該訂單將被預設視為「棄件」。本公司有權自行處理有關貨品，且不會安排任何退款或補發。
2. 台灣買家海關實名認證（EZ WAY 易利委）特別說明
依據台灣海關相關法規，台灣地區之顧客必須自行完成「EZ WAY 易利委」APP 之實名認證，並填妥本網店提供之「個人資料申報表單」。若未完成認證與資料填寫，商品將無法安排寄出。
本店收到訂單後，會主動發送 Email 及簡訊（SMS）提醒與通知您填寫相關表單。
若發出通知起算一個月內仍未完成 EZ WAY 認證或未填妥申報表單，該訂單將一律視為「棄單/棄件」處理。本店有權取消該筆訂單且不予任何退款，相關責任、商品與運費損失須由買家自行承擔。

四、其他注意事項與條款
* 如商品於運送期間損壞，客人須於收到貨品後 24 小時內提供清晰的照片及影片聯繫我們，以便進行核實。逾期恕不受理。
* 受有關條款及細則約束。Something Good Store 保留隨時修訂條款及最終決定權。
如有任何疑問，歡迎透過電郵聯繫我們：somethinggoodstore.hk@gmail.com

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Something Good Store - Refund, Return & Order Policy (English Version)

Thank you for shopping at Something Good Store. By placing an order with us, you acknowledge that you have read, understood, and agreed to be bound by the following Terms and Conditions.
1. Order Cancellation Policy (Applicable to All Customers, Including Hong Kong)
* 15-Minute Cancellation Window: For customers in all regions (including Hong Kong and overseas), if you wish to cancel an order, you must notify us within 15 minutes of placing the order via email (somethinggoodstore.hk@gmail.com) or Instagram Direct Message (IG DM).
* Strict Time Limit: Any cancellation requests submitted after 15 minutes will not be processed under any circumstances, and no refunds will be issued.
* Pre-order Items: Once a pre-order item is confirmed past the 15-minute window, cancellation or refund requests for any reason will strictly not be accepted.

2. Refund & Return Policy
Except for cancellation requests made within 15 minutes of order placement or the specific circumstances outlined below, all orders are non-cancellable, non-refundable, non-returnable, and non-exchangeable once confirmed. All ready-stock, pre-order, and quasi-ready-stock items are strictly non-returnable and non-exchangeable upon dispatch.
Full refunds (for affected items only) will strictly only be issued under the following circumstances:
* Out of Stock from Supplier: If our Japan supplier is unable to fulfill the ordered goods, a full refund for the affected item(s) will be issued.
* Damage During Transit (Japan to Hong Kong): If items are confirmed to be severely damaged and unusable during transit from Japan to Hong Kong, a full refund for the affected item(s) will be issued.
* Severe Damage During Local Delivery (Hong Kong): If items suffer severe damage during local delivery within Hong Kong (determined by whether the product is rendered completely unusable), a full refund for the affected item(s) will be issued upon verification and approval by Something Good Store.

3. Special Terms for Overseas Orders (Outside Hong Kong)
3.1 International Shipping Fees & Abandonment Policy (Applicable to regions outside HK, TW, and MO)
* Shipping fees for orders outside Hong Kong, Taiwan, and Macao will be calculated and notified to customers via email after the order is placed.
* Items will only be dispatched after full payment for the shipping fee has been received.
* If shipping fees remain unpaid for one (1) month after the notification is sent, the order will be automatically deemed abandoned. Something Good Store reserves the right to dispose of the goods at its sole discretion. No refunds or re-shipments will be provided.
3.2 Customs Real-Name Authentication (EZ WAY) for Taiwan Customers
* In compliance with Taiwan Customs regulations, customers in Taiwan must complete the "EZ WAY" real-name authentication process and submit the personal information declaration form provided by our store. Goods cannot be shipped until these procedures are completed.
* Upon receiving an order, our store will send reminder notifications via email and SMS text message to complete the necessary form.
* If the authentication and form submission are not completed within one (1) month of notification, the order will be treated as abandoned. Something Good Store reserves the right to cancel the order with no refund provided. All associated liabilities and losses shall be borne solely by the customer.

4. General Terms & Disclaimers
* Reporting Transit Damage: If an item arrives damaged, the customer must contact us with clear photographic and video evidence within 24 hours of receiving the shipment. Late claims will not be processed.
* Final Authority: All orders are subject to these Terms and Conditions. Something Good Store reserves the right of final decision and interpretation, as well as the right to amend these terms at any time without prior notice.
If you have any questions or inquiries, please feel free to contact us via email at somethinggoodstore.hk@gmail.com.